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Help & Faqs

When will my item ship?

Ah, yes. The suspense is killing us, too. Official Hell’s Kitchen items are sold through a variety of retailers, as seen on this website. Please contact the retail of which you purchased the Hell’s Kitchen item through (e.g. Macy’s) for the most accurate tracking information.

How do I contact someone regarding my order?

Drop us an email. We’re happy to help: [email protected]. Just please keep the Hell’s Kitchen-style yelling to a minimum; we’re human, too.

What is the non-stick surface made of?

Always a fun question… said no one ever. Coatings vary from product to product. Please check the individual product page for details. No need to fret as all of our non-stick coatings are PFOA-free.

Still have questions? Drop us a line at [email protected].

Is my item dishwasher safe?

Hey now, a little hand-washed love never hurt anyone. We encourage elbow grease over the ease of the dishwasher whenever possible, but we do have a few items that can take the whirl in the automated bath. Please check the individual product page of the item you’re interested in for care instructions.

Do you ship to AK/HA or internationally?

If your location is sunny & 75 year-round, we might consider hand-delivering... But please check the retailer’s ship-to availability first.

How do I return my item?

Couldn’t take the heat? Allergic to the kitchen? Ok, but BUMMER! We want you to love your Hell’s Kitchen item, but if for some reason it didn’t work out, please return to the retailer of which you purchased from, within their allotted return timeframe.

If there’s anything we can do to improve, let us know -> [email protected].

What type of tools can I use with your cookware?

Metal tools will take the non-stick coatings to hell in a handbasket - real quick. Yep, pun intended. We recommend high-grade silicone, heat-resistant plastic or grandma’s good ol’ fashion wooden tools instead.

What is the warranty?

Hell’s Kitchen Store will replace any item found defective in materials or workmanship when put to normal household use and cared for according to the instructions within one year of the date of proof of purchase. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. This warranty excludes damage from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire, theft, or use in a commercial establishment. If you believe you have a defective product, please complete the Warranty Claim Form available online at and follow instructions for returning your item to Hell’s Kitchen Store or your place of purchase. The item will be replaced with a comparable item, if the exact item is not available. Holds no cash value. Customer is responsible for shipping. This Warranty Registration is limited to US residents only. Please contact [email protected] with any questions or concerns.